This article serves as a primary reference for resolving issues encountered in the Atlas Mobile Application.

During troubleshooting process we try and remove as many variables as possible

Please follow all below steps, and if problems persist please open a ticket / contact your account manager.

Jump to Section:

• Trouble Detecting Tags
• Trouble Connecting to Vector Tags

Trouble Detecting Tags

Test Method:

1. Install Atlas App
2. Login using your account details
3. View assets in the list, search for and tap on desired tag
4. Check signal % listed - greater than 0 means the tag has been detected.

Troubleshooting Steps:

1. Ensure Tag is turned on.
2. Place Tag and Phone side by side on a table.
3. Toggle Bluetooth off and back on again on your phone.
4. Reboot your phone.
5. Ensure that you are using the most recent app version. Check app store for an available update
6. Turn tag off and on again.
7. Logout of the app and login again.
8. Delete the application and install again.

Trouble Connecting to Vector Tags

Test Method:

1. Install Atlas App
2. Login using your account details
3. View assets in the list, filter for desired tag
4. Return and signout tag via plus button on right
5. Wait 15 seconds to allow phone to connect
6. Press button on Tag to see status LED - blue flash means connected, red flash means not connected

Troubleshooting Steps:

1. Ensure Tag is turned on.
2. Place Tag and Phone side by side on a table.
3. Toggle Bluetooth off and back on again on your phone.
4. Reboot your phone.
5. Ensure that you are using the most recent app version. Check app store for an available update
6. Turn tag off and on again.
7. Logout of the app and login again.
8. Delete the application and install again.

Please contact us if problems persist - we are always available to assist.