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App Background Running Troubleshooting (Android)

In some cases, certain Android devices or third-party apps may restrict Atlas from performing tracking in the background. Below you'll find some steps you can take to troubleshoot the issues we're aware of. If you need any help along the way, contact us - we're standing by!

Note: After following any of these steps, we recommend restarting your device to ensure the changes have been successfully applied.

Android operating systems

Android version 6.0.1+

For devices running Android version 6.0.1 and newer, check that your battery optimization is not preventing Atlas from sending you notifications:

  1.  From the app drawer, tap Settings.
  2.  Select Battery.
  3.  Tap the  Overflow menu icon and choose Battery Optimization.
  4.  Tap the downward caret and choose All apps.
  5.  Tap Atlas, then tap Don't optimize.


Android version 7+

  1. From the app drawer, tap Settings.
  2. Select Apps.
  3. Find and tap Atlas.
  4. Select Battery, then tap Battery Optimization.
  5. From here, select Apps not optimized option and change it to All apps.
  6. Find Atlas in this list and set to Don't optimize.


Android version 9

For devices running Android version 9, make sure the Adaptive Battery feature is not preventing Atlas from sending you notifications:

  1. From the app drawer, tap Settings.
  2. Select Battery.
  3. Choose Adaptive Battery.
  4. Tap Restricted apps, and make sure Atlas is not listed.


Third-party apps

Clean Master

This third-party app manages battery saving and RAM.

  1.  Visit the app's Tools tab.
  2.  Select the Notification Cleaner.
  3.  Tap the  gear icon.
  4.  Disable this feature for Atlas only, or for all notifications.


Security Master

This third-party security app may be blocking Atlas from sending notifications:

  1.  Visit the app's Notification Cleaner.
  2.  Tap the  gear icon.
  3. Ensure that Atlas is unchecked and listed under Apps - Notifications Allowed.

Note: In some cases, you may need to uninstall the app in order to receive mobile notifications.


Android device models

Below is a list of Android devices and models known to have issues with Atlas notifications.

Asus Zenfone (Android 7.0)

Step 1: Ensure that Atlas is set to auto-start

  1. From the app drawer, tap Settings.
  2. Tap Power Management.
  3. Select Auto-start Manager.
  4. Find Atlas and ensure it's enabled.

Step 2: List Atlas as a protected app

  1. From the app drawer, tap Mobile Manager.
  2. Tap Boost.
  3. Tap Enable Super Boost, then select Protected app list.
  4. Verify that Atlas is on the list.


Asus Zenfone 2

Make sure that Atlas is allowed to begin on startup from your Auto-start manager:

  1.  From the app drawer, tap Apps.
  2.  Tap Auto-start manager.
  3.  Toggle Atlas to Allow.


Huawei Honor 6

Step 1: List Atlas as a protected app

  1.  From the app drawer, tap Settings.
  2.  Tap Power Saving.
  3.  Tap Protected apps.
  4.  Toggle Atlas to enable.

Step 2: Enable Atlas in the Notification Manager

  1.  From the app drawer, tap Settings.
  2.  Tap Notification Manager.
  3.  Select Notify for Atlas to receive push notifications.


Huawei Honor 8

Step 1: List Atlas as a protected app

  1.  From the app drawer, tap Settings.
  2.  Tap Advanced Settings.
  3.  Tap Battery Manager.
  4.  Tap Protected apps (or Close apps after screen lock).
  5.  Toggle Atlas to enable.

Step 2: Ignore battery optimizations for Atlas

  1.  From the app drawer, tap Settings.
  2.  Tap Apps.
  3.  Tap Advanced.
  4.  Select Ignore battery optimizations.
  5.  Choose Atlas and ignore the app.

Step 3: Allow notifications from Atlas

  1.  From the app drawer, tap Settings.
  2.  Select the Notification Panel & Status Bar.
  3.  Tap Notification Center and find Atlas.
  4.  Ensure that Allow Notifications and Priority Display are active.


Huawei P8 lite

Step 1: Enable Atlas to run at startup

  1.  From the app drawer, tap Phone Manager.
  2.  Swipe left and tap Startup Manager.
  3.  Tap Atlas and ensure that it's set to run automatically at system startup.

Step 2: Allow notifications from Atlas

  1.  From the app drawer, tap Phone Manager.
  2.  Swipe left and tap Notification Manager.
  3.  Tap Rules and ensure that Atlas is set up to send notifications to the notification panel. Check if any other settings in this view may be blocking notifications.


Huawei Mate 8 & Huawei Nova Plus

Ensure that Atlas is exempt from your device's battery optimization features:

  1.  From the app drawer, tap Settings.
  2.  Tap Advanced Settings.
  3.  Tap Battery Manager.
  4.  Tap Protected apps.
  5.  Toggle Atlas to enable.

Huawei P20 & P30

  1. From the app drawer, tap Settings. 
  2. Tap Apps. 
  3. Tap Atlas. 
  4. Select Power usage, followed by App launch. 
  5. Toggle Manage automatically to Off. 
  6. Then, toggle Auto-launch, Secondary launch, and Run in Background to On. 


LeEco/LeTV

Step 1: Enable Atlas to run at startup

  1.  From the app drawer, tap Settings.
  2.  Tap Permissions.
  3.  Tap Manage Auto Launch. If you have enabled other apps to auto-launch, you'll see You've enabled [x] apps to auto launch.
  4.  Toggle Atlas to enable.

Step 2: List Atlas as a protected app

  1.  From the app drawer, tap Settings.
  2.  Select Battery, then tap Power saving management.
  3.  Select App Protection.
  4.  Toggle Atlas to enable.

Note: If you have enabled Lock Screen Cleanup and Ultra Long Standby during Sleep, you must disable them to allow Atlas notifications.


Lenovo

Enable the auto-start setting for the Atlas app:

  1.  From the app drawer, tap Settings.
  2.  Tap Power Manager.
  3.  Select Background app management.
  4.  Toggle Atlas to Allow auto-start.


OnePlus (Android 7.0 and earlier)

For versions earlier than Android 8.0 Oreo, ensure that Atlas is set to auto-launch:

  1.  From the app drawer, tap Settings.
  2.  Tap Apps.
  3.  Tap the  gear icon in the top right.
  4.  Select App Autolaunch.
  5. Toggle Atlas to enable.


OnePlus (Android 8.0 and later)

Step 1: Check that app storage is set to clear normally

  1.  From the app drawer, tap Settings.
  2.  Tap Advanced.
  3.  Select Recent apps management.
  4.  Ensure that Normal clear is enabled.

Step 2: Exclude Atlas from battery optimization

  1. From the app drawer, tap Settings.
  2. Tap Battery, then Battery Optimization.
  3. Tap Apps not optimized and select All apps.
  4. Find Atlas and ensure it's set to Don't optimize.


OnePlus 3

Adjust your battery optimization to allow notifications from Atlas when it's running in the background:

  1.  From the app drawer, tap Settings.
  2.  Tap Battery.
  3.  Select Battery Optimization.
  4.  Tap the  Overflow menu in the top right of that screen.
  5.  Select Advanced Optimization.
  6.  Toggle Atlas to off.


OPPO

Step 1: List Atlas as a protected app

  1. From the app drawer, tap Settings.
  2. Tap Advanced Settings.
  3. Tap Battery Manager, then Protected Apps.
  4. Toggle Atlas to enable protection.

Step 2: Ignore battery optimization for Atlas

  1. Tap on Settings.
  2. Select Battery, then tap on Energy Saver.
  3. Find Atlas and ensure that Freeze when in Background, Abnormal Apps Optimization and Doze are all disabled.

Step 3: Allow notifications from Atlas

  1. From the app drawer, tap Settings.
  2. Tap Notification Panel & Status Bar.
  3. Tap Notification Center.
  4. Find Atlas and activate allow notifications and priority display.

Step 4: Add Atlas to start up manager

  1. Open the Security app.
  2. Select Privacy Permissions, then Start up manager.
  3. Find Atlas and ensure this setting is enabled.


Samsung

Step 1: Prioritize notifications from Atlas

Android 8

 

Android 9

  1.  From the device drawer/shade, tap Settings.
  2.  Tap Apps.
  3.  Select Atlas.
  4.  Under App Setting, tap Notifications.
  5.  Select Messages & Mentions.
  6.  Select Do Not Disturb Custom Exception.

Step 2: Exclude Atlas from battery optimization

  1.  From the app drawer, tap Settings.
  2.  Tap Device management.
  3.  Select Battery.
  4.  Tap Unmonitored apps.
  5.  Add Atlas to this list.


Xiaomi

Step 1: Check that Atlas is given permission to autostart

  1.  From the app drawer, tap Security.
  2. Tap Permissions.
  3. Tap Autostart.
  4.  Toggle Atlas to enable.

Step 2: Ignore battery restrictions for Atlas

  1. From the device drawer/shade, tap Settings.
  2. Select Manage Apps’ Battery Usage.
  3. Tap Apps.
  4. Tap Atlas, then tap No Restrictions.

Step 3: Allow notifications from Atlas

  1. From the device drawer/shade, tap Settings.
  2. Select App Notifications.
  3. Tap Atlas.
  4. Toggle on Set as priority.

 

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